What's your return and exchange policy?
Requests for changes in color, design, size and gender are accepted within 14 calendar days of receipt of delivery subject to availability. Returns must be in new, unworn condition with tags attached and the state you received them in (including its complete packaging). We reserve the
right to refuse worn or damaged merchandise. Embroidered,
Special Offer, Sale, Last Chance to Buy items are also final sale and cannot be returned for a refund or exchange.
Should your preferred item for exchange be unavailable, a Store Credit can be extended which you may use on your next order.
How do I start the exchange process?
Kindly email your request for returns / exchange to returns@shopwhitecoat.com to process your request. Our customer support team will validate your request and upon validation, will send you the link to our Returns & Exchange Online Form which you may accomplish if you wish to proceed. We will require you to send back the item for return/exchange at your own cost. Upon receipt of your item/s at our facility, a physical validation will be conducted. We reserve the right to accept or reject the request should they fail to comply with our terms and conditions for returns and exchanges.
How does the Store Credit work?
After validation of your item/s for return or exchange are deemed qualified, a Store Credit Code will be issued to you via email. Store Credit amounts may be used in multiple transactions until fully depleted.
What is your standard response time?
Please anticipate a reply from our Customer Support Team within 24-48 hours. We are available from Monday to Friday (excluding Holidays). Rest assured your concern will be addressed at the soonest possible time.
Can I exchange the color of my order?
Request of changes in color, design, size and gender are accepted within 14 calendar days of receipt of delivery. Returns must be in new, unworn condition with tags attached and the state you received them in (including its complete packaging). We reserve the right to refuse worn or damaged merchandise. Embroidered, Special Offer, Sale, Last Chance to Buy items are also final sale and cannot be returned for a refund or exchange.