For the standard lead time, you're looking at 7 business days without embroidery, or 10 days with. And hey, sometimes we ship out earlier than expected!

Want a different size for your top and pants? Absolutely! Mix and match to your heart's content.

 Need a bunch of sets for your crew? We've got you covered for orders of 50 sets and above. Just drop us a line at support@shopwhitecoat.com.

We cater to all sizes, offering up to XXXL. And guess what? Maternity scrubs might just be on the horizon!

From Name and Designation to Back Embroidery and even Custom Hospital Logos, we do it all. Just remember, once it's embroidered, it's considered a final sale!

Expect around 10 business days for embroidery services.

Available for our Movetech® scrub tops and White Coat Pro+® coats.

A maximum of 28 characters per line, including spaces.

Want something extra special? We can whip up a custom logo for a fee of Php1,500.00. Just shoot us an email at support@shopwhitecoat.com to get started.

All sales are final, so no cancellations once you've placed your order.

We accept credit cards (Visa, Mastercard, etc.), GCash, and GrabPay.

Unfortunately, we don't offer COD at the moment.

Don't worry about receipts—we'll send you an automated BIR registered Sales Invoice. Just make sure to input your company name and TIN before checkout.

Our system is fully automated, so no manual receipts. Just remember to input your company details before checkout.

If you need to swap or return something, you've got 14 days to do so. Just make sure it's unworn with tags attached. Note that embroidered, Special Offer, Sale, and Last Chance to Buy items are final sale.

Once it's embroidered, it's a done deal. No revisions allowed after checkout.

Made a mistake in your shipping info? Don't worry! Email us at support@shopwhitecoat.com ASAP. We can make changes if your order hasn't shipped yet, but there might be an additional cost if it's already on its way.

Once you've successfully placed your order, you'll get an email confirmation. And when your order ships out, we'll send you a tracking number.

We ship via Entrego Fulfillment Solutions Inc. for PH orders and DHL Express (Philippines) Corp. for international.

• PH rates range from P200 to P400, depending on your location. International rates vary.

Expect your order within 7 business days without embroidery, or 10 with. Keep an eye on your tracking number for updates!

You've got 14 days to return or exchange items, as long as they're unworn with tags attached. Remember, embroidered and sale items are final sale.

If your return qualifies, we'll hook you up with a Store Credit Code that you can use for future purchases.

We'll get back to you within 24-48 hours, Monday through Friday (excluding Holidays).

Changed your mind about the color? No worries! Just make sure it's within 14 days, and still unworn with tags attached.

We ship worldwide through our trusted partners, Entrego Fulfillment Solutions Inc. and DHL Express (Philippines) Corp

Missed your delivery? Don't fret! We'll attempt redelivery, but there might be additional charges involved.

You're responsible for customs duties and taxes. Make sure to check with your local customs office for any additional charges.

Currently, your orders are delivered Entrego Fulfillment Solutions Inc. for the Philippines and DHL Express (Philippines) Corp.

For our Philippine customers its P200 (Luzon Area), P300 (Visayas Area) and P400 (Mindanao Area). While for international order, it would depend on the prevailing rate of our authorized courier DHL Express (Philippines) Corp. based on the country you wish to ship the order to. Shipping Rates and Lead Time may vary for Bulk Orders.

Currently, our standard lead time is on or before 7 business days for orders without embroidery services and 10 business days for orders with embroidery services. If they are done much earlier than expected we will definitely send your orders
sooner.

Once your order has been picked up by our couriers, you may track your order by entering your tracking / waybill number on the following
websites:

For Philippine Orders: https://track.entrego.org/search

For International Orders:
https://www.mydhli.com/global-en/home/tracking.html

An automated email will be sent to you with a tracking / waybill number from our authorized courier once your order is ready. Kindly ensure that you or an authorized representative is available to receive your
order.  

In case your package was not successfully delivered due to non-receipt, closed office / home, our courier will attempt to redeliver your order the following day. However, after the 2nd unsuccessful attempts
to deliver, the courier will automatically return your order to our packing facility. 

Should you wish to have your order re-sent to your new address, we will have to wait for your order to arrive at our packing facility and you will
have to settle the cost of re-delivery.

In compliance with international standards, we process orders separately on a per order / transaction basis.

Requests for changes in color, design, size and gender are accepted within 14 calendar days of receipt of delivery subject to availability. Returns must be in new, unworn condition with tags attached and the state you received them in (including its complete packaging). We reserve the
right to refuse worn or damaged merchandise. Embroidered,
Special Offer, Sale, Last Chance to Buy items are also final sale and
cannot be returned for a refund or exchange.

Should your preferred item for exchange be unavailable, a Store Credit can be extended which you may use on your next order.

Kindly email your request for returns / exchange to returns@shopwhitecoat.com to process your request. Our customer support team will validate your request and if deemed valid, will send you the link to our Returns & Exchange Online Form which you should accomplish if you wish to proceed. We will require you to send back the item for return/exchange at your own cost. Upon receipt of your item/s at our office a physical validation will be conducted. We reserve the right to accept or reject the request should they fail to comply with our terms and conditions for returns and exchanges.

After validation of your item/s for return or exchange are deemed qualified, a Store Credit Code will be issued to you via email. Store Credit amounts may be used in multiple transactions until fully depleted.

Please anticipate a reply from our Customer Support Team within 24-48 hours. We are available from Monday to Friday (excluding Holidays). Rest assured your concern will be addressed at the soonest possible time.

Request of changes in color, design, size and gender are accepted within 14 calendar days of receipt of delivery. Returns must be in new, unworn condition with tags attached and the state you received them in (including its complete packaging). We reserve the right to refuse worn or damaged
merchandise. Embroidered, Special Offer, Sale, Last Chance to Buy items are also final sale and cannot be returned for a refund or exchange.

We ship worldwide exclusively through our courier partners Entrego Fulfillment Solutions Inc. for Philippine orders and
DHL Express (Philippines) Corp. for international orders.

For our Philippine customers its P200 (Luzon Area), P300 (Visayas Area) and P400 (Mindanao Area). While for international order, it would
depend on the prevailing rate of our authorized courier DHL Express (Philippines) Corp. based on the country you wish to ship the order to. Shipping Rates and Lead Time may vary for Bulk Orders.

Currently, our standard lead time is on or before 7 business days for orders without embroidery services and 10 business days for orders with embroidery services. If they are done much earlier than expected we will definitely send your orders sooner.

Upon successfully ordering through our website, you will receive an automated payment confirmation via email in the email address you designated. (Please make sure you entered the correct email address
in the order details section.)

When your order has been shipped out to our authorized courier either through Entrego Fulfillment Solutions Inc. for Philippine orders or DHL Express (Philippines) Corp. for international orders, an automated email will be sent to you informing you that your order has been sent out. This message includes the tracking number / waybill number of your order from our designated courier. Please expect your order to be updated on the courier’s website within 24 hours after receiving the email. This gives ample time for your order to arrive at the courier’s sorting facility.

An automated email will be sent to you with a tracking / waybill number from our authorized courier once your order is ready. Kindly ensure that you or an authorized representative is available to receive your order.  

In case your package was not successfully delivered due to non-receipt, closed office / home, our courier will attempt to redeliver your order the following day. However, after the 2nd unsuccessful attempts to deliver, the courier will automatically return your order to our packing facility. 

Should you wish to have your order re-sent to your new address, we will have to wait for your order to arrive at our packing facility and you will
have to settle the cost of re-delivery.

Customers are responsible for paying customs duties and taxes levied by the respective country’s agency concerned with your shipment. White
Coat Manila will not reimburse payments made for such. Customs policies vary from country to country as such you agree to be the sole importer of the goods you have ordered. If you are unsure of charges and whether you will be affected, please inquire with your local customs office first.

For Canadian, UK and EU customers, this wording is required to appoint you as the importer for the goods and to authorize our customs broker
to import the goods on your behalf. As the goods are being shipped from outside Canada, the UK or EU, you, and not us, will be the importer of the goods into your country and will be liable to pay any taxes, GST, VAT and/or customs duties due on the goods. 

We can accommodate changes in shipping details for as long as your order has not been turned over to our courier. Kindly email your correct shipping details to support@shopwhitecoat.com at the soonest possible time. If the order has already been turned over by our Packing Team to our courier, we will be unable to accommodate any changes. Your order will automatically be returned to our packing facility if it is not received in your original shipping address. 

Should you wish to have your order re-sent to your new address, we will have to wait for your order to arrive at our packing facility and you will
have to settle the cost of re-delivery. Kindly ensure that you or an authorized representative is available to receive your order.

Free shipping offers occur from time to time on our website
shopwhitecoat.com and is currently applicable for Philippine
deliveries only.

In compliance with international standards, we process orders separately on a per order / transaction basis as a result we are unable to process requests to send out separate orders together.

Swing by our store at 2F L&R Bldg., 1018 Arnaiz Ave., Brgy. San Lorenzo, Makati City, PH. We're open Monday through Saturday from 10am to 5pm, except on holidays.