Zip-Up Polo MoveTech® Scrub Top - Men

What's your return and exchange policy?

Requests for changes in color, design, size and gender are accepted within 14 calendar days of receipt of delivery subject to availability. Returns must be in new, unworn condition with tags attached and the state you received them in (including its complete packaging). We reserve the
right to refuse worn or damaged merchandise. Embroidered,
Special Offer, Sale, Last Chance to Buy items are also final sale and cannot be returned for a refund or exchange.

Should your preferred item for exchange be unavailable, a Store Credit can be extended which you may use on your next order.

How do I start the exchange process?

Kindly email your request for returns / exchange to returns@shopwhitecoat.com  to process your request. Our customer support team will validate your request and upon validation, will send you the link to our Returns & Exchange Online Form which you may accomplish if you wish to proceed. We will require you to send back the item for return/exchange at your own cost. Upon receipt of your item/s at our facility, a physical validation will be conducted. We reserve the right to accept or reject the request should they fail to comply with our terms and conditions for returns and exchanges.

How does the Store Credit work?

After validation of your item/s for return or exchange are deemed qualified, a Store Credit Code will be issued to you via email. Store Credit amounts may be used in multiple transactions until fully depleted.

What is your standard response time?

Please anticipate a reply from our Customer Support Team within 24-48 hours. We are available from Monday to Friday (excluding Holidays). Rest assured your concern will be addressed at the soonest possible time.

Can I exchange the color of my order?

Request of changes in color, design, size and gender are accepted within 14 calendar days of receipt of delivery. Returns must be in new, unworn condition with tags attached and the state you received them in (including its complete packaging). We reserve the right to refuse worn or damaged merchandise. Embroidered, Special Offer, Sale, Last Chance to Buy items are also final sale and cannot be returned for a refund or exchange.

OUR GUARANTEE: We guarantee our products to be free of manufacturing defects. If you bought a defective item, please return it to us. Our team will inspect the returned item to determine if it has manufacturing defects. While we’re evaluating, we will send you updates via email. If the item has defects, we will replace it, extend a store credit, or refund your payment. The choice is yours.

White Coat Manila is partnered with Paypal & Xendit Philippines
Inc. as our primary payment gateway options for our website
shopwhitecoat.com. They have proven to be highly capable leaders in their industry and offer some of the best protection for your payment data and secure payment transactions.

Paypal Payment Protection Standards

Payment Card Industry Data Security Standard (PCI-DSS) is a set of comprehensive requirements that all businesses handling credit and debit payments must comply with. These standards help reduce the likelihood of identity theft, fraud and unauthorized transactions. In addition to industry and regulatory encryption requirements, our Information Security Policies and Controls are reviewed by independent third parties. We hold certifications under many programs and standards, including the Visa Cardholder Information Security Program, Mastercard Site Data Protection Program and the American Institute of Certified Public Accountant’s Statement on Standards for Attestation Engagements No. 18 SOC 1.

What are the Xendit Data security features?

All data that flows through our system is important and confidential. It includes personal data, financial data, transaction history, and other information that passes through our system. Here are several measures that we take to keep your data safe:

• Restricted access for your privacy, access to all of your personal and financial data that flows through our system is restricted by default. Only Xendit and you, as the owner, can access this data. For maximum security, you must access your data via SSL encrypted endpoints so that the data is transferred securely.

• Encryption at rest for sensitive data and communication. All information is encrypted using 256-bit Advanced Encryption Standard (AES-256) which is almost impossible to decipher from its encrypted form because the cipher keys are unique and impossible to guess. This level of encryption is highly secure and used most often for communications with banks to maintain the privacy and security of customers.

• Data Integrity Verification. We regularly verify the integrity of the data on all traffic to check for data corruption.