Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.whitecoatmanila.com (the “Site”).

White Coat Manila is the leading brand for medical coats & MoveTechⓇ scrubs in Manila. It is owned by Manila Embroidery Gold Inc.

There are two kinds of personal information that we collect. The first one, Account Information, is collected when you create an account on our Site. Here, we collect the following personal information: your name, mobile number, address, email address, password & billing information. The second kind, Order Information, is collected when you make a purchase or attempt to make a purchase through the Site. Here, together with our third-party payment gateway provider (AsiaPay Philippines), we collect the following personal information: your name, billing address, shipping address, payment information (credit card numbers, bank account numbers, mobile wallet numbers, email address, and phone number). We also automatically collect certain information about your device when you visit the Site. This Device Information are the following: information about your web browser, IP address, time zone, browser type, internet service provider, referring/exit pages, data and time stamps, cookies installed in your device, information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. Device Information are collected using these technologies: cookies, log files, web beacons, tags, and pixels. “Personal Information” as used in this Privacy Policy refers to Account Information, Order Information, and Device Information.

White Coat Manila (Manila Embroidery Gold Inc.) collects and uses your personal data to power our services, to process your transactions, to communicate with you, for security and fraud prevention, and to comply with law. We may also use personal data for other purposes with your consent. We use the Order Information to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
• Communicate with you;
• Screen our orders for potential risk or fraud; and
• Provide you with information or advertising relating to our products or Services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

To fulfill the purposes of our collection and to fulfill our obligations to you, we share your information to the following:
a. AsiaPay Philippines which is our official payment gateway provider to banks & e-wallet providers. They are responsible for processing your payment for the orders you make through our Site.
b. Third-party postal or courier providers who assist us in delivering your orders. This list is not exhaustive. There may be other persons or entities we may need to share personal data with to help us in providing our services.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
Additionally, you can opt out of some of these Services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Under the Data Privacy Act, you have the following rights:
a. The right to be informed
b. The right to object
c. The right to access
d. The right to make or request corrections
e. The right to erasure and blocking (includes the right to withdraw consent)
f. The right to damages
g. The right to data portability
h. The right to file complaint before the National Privacy Commission

• We keep your information only for as long as necessary for us to (a) provide the products and services that you avail from us, (b) for our legitimate business purposes, which we mentioned above, (c) to comply with pertinent laws, and (d) for special cases that will require the exercise or defense of legal claims. In all cases for a maximum retention period of twelve (12) years from last date of account activity.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

The integrity, confidentiality, and security of your information are important to us. That’s why we strictly enforce our privacy policies within White Coat Manila (Manila Embroidery Gold Inc.) and have implemented technical, organizational, and physical security measures that are designed to protect your information from unauthorized or fraudulent access, alteration, disclosure, misuse, and other unlawful activities. These are also designed to protect your information from other natural and human dangers. We also put in effect the following safeguards:
• We keep and protect your information using a secured server behind a firewall, encryption and security controls;
• We restrict access to your information only to qualified and authorized personnel who are trained to handle your information with strict confidentiality;
• We undergo regular audits and rigorous testing of our infrastructure’s security protocols to ensure your data is always protected;
• We promptly notify you and the competent data protection authority, when sensitive personal data that may, under the circumstances, be used to enable identity fraud are reasonably believed to have been acquired by an unauthorized person;
• We let you update your information securely to keep our records accurate.

For more information about our privacy practices, or if you have questions, or if you would like to make a complaint or exercise your privacy rights, please contact our White Coat Data Privacy Unit by e-mail at whitecoatmanila.website@gmail.com or by mail using the details provided below: White Coat Manila, 2nd Floor 1018 L&R Bldg. Arnaiz Ave. Brgy. San Lorenzo, Makati, Philippines 1223
Last Updated March 24, 2021